Return and Refund Policy

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1. Overview

At Onegiftshop, we are committed to providing high-quality 3D modeling courses and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions under which refunds may be issued for our digital course products and services.

Please read this policy carefully before making a purchase. By purchasing our courses, you agree to the terms outlined in this policy.

2. Refund Eligibility

We offer a 30-day money-back guarantee for all course purchases. To be eligible for a refund, you must meet the following criteria:

  • The refund request must be submitted within 30 days of the original purchase date
  • You must provide a valid reason for the refund request
  • You must not have completed more than 25% of the course content
  • You must not have downloaded or shared course materials in violation of our Terms of Use

3. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at help@onegiftshop.cv or call +1 212 967 7777
  2. Provide your order number or purchase confirmation email
  3. Explain the reason for your refund request
  4. Allow 5-10 business days for processing

Once your refund request is approved, we will process the refund to the original payment method within 5-10 business days. The exact time may vary depending on your payment provider.

4. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

  • Refund requests submitted after 30 days from the purchase date
  • Courses that have been completed (100% completion)
  • Certificates of completion that have been issued
  • One-on-one mentorship sessions that have been conducted
  • Purchases made during special promotional periods with explicit "no refund" terms
  • Accounts that have been suspended or terminated for violation of our Terms of Use

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have completed between 25% and 50% of the course, we may offer a 50% refund
  • If technical issues prevent you from accessing course content and we cannot resolve them, we may offer a prorated refund based on the unused portion
  • Partial refunds are evaluated on a case-by-case basis at our discretion

6. Course Access After Refund

Upon approval of your refund request:

  • Your access to the course materials will be immediately revoked
  • You will no longer be able to download course files or access video content
  • Your account may be updated to reflect the refund status
  • Any certificates of completion associated with the refunded course will be invalidated

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by our management team by contacting us at help@onegiftshop.cv
  • Provide additional documentation or information to support your case
  • Allow up to 14 business days for a comprehensive review of your dispute

We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

8. Chargebacks

If you initiate a chargeback through your payment provider without first contacting us, we reserve the right to:

  • Immediately suspend or terminate your account
  • Deny future course purchases
  • Pursue collection of any fees associated with the chargeback

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to resolving disputes amicably.

9. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

  • Medical emergencies
  • Technical issues that prevent course access for extended periods
  • Course content that significantly differs from what was advertised
  • Other extenuating circumstances

We may consider refund requests beyond the standard 30-day period. These are evaluated on a case-by-case basis and require documentation.

10. Refund Processing Time

Refund processing times vary by payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days
  • Other Payment Methods: Processing time may vary

Please note that the time it takes for the refund to appear in your account depends on your financial institution and may take additional time beyond our processing period.

11. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified policy.

Refund requests are processed according to the policy in effect at the time of your purchase, unless otherwise stated.

12. Contact Information

For questions about refunds or to submit a refund request, please contact us:

  • Email: help@onegiftshop.cv
  • Phone: +1 212 967 7777
  • Address: 3 E 28th St, New York, NY 10016, USA
  • Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

We aim to respond to all refund inquiries within 24-48 hours during business days.